Quick answers about bookings, cancellations, payments, and support.
What services does Demand Setu offer?+
We help you book hotels, homestays, Airbnbs, and private villas across India, along with curated tour packages, transport, visa assistance, and travel insurance on request.
How do I book a stay on Demand Setu?+
Search your destination, pick dates and guests, choose a property, select your room or meal plan, and complete checkout. You’ll receive a booking confirmation by email and SMS.
Are the properties verified?+
Yes. We work with verified partners and list properties with accurate photos, amenities, and location details. Our team reviews listings before they go live on the platform.
What is your cancellation policy?+
Cancellation terms depend on the property and rate plan you choose. Free cancellation, partial refund, and non-refundable options are shown clearly before you pay. Check your booking voucher for exact deadlines.
Can I modify my booking after confirmation?+
Date or guest changes depend on property availability and their policy. Contact us at [email protected] or call +91 8353056000 — we’ll coordinate with the property on your behalf.
Do you offer group or corporate bookings?+
Yes. We handle group stays, wedding blocks, corporate offsites, and bulk room enquiries. Share your dates and room count through Contact Us and our team will send a tailored quote.
How do refunds work?+
Eligible refunds are processed to your original payment method after the property confirms cancellation. Processing time typically takes 5–10 business days depending on your bank.
Who do I contact for help during my trip?+
Our support team is available 24/7 at +91 8353056000 and [email protected]. For active bookings, use the contact details on your confirmation voucher as well.
